Users Face Frustrating Issues in Unstaking XTZ | Delay Sparks Backlash
Edited By
Jonathan Carter
A rising chorus of voices from users on various forums has flagged serious problems with unstaking XTZ tokens. Following repeated efforts, many users are finding themselves unable to access their funds, raising concerns about the reliability of the platform.
User Recounts Troubling Experience
One user reported futility in unstaking XTZ, having placed an order on May 13, 2025, with no unstake button available on either desktop or mobile. After three attempts to contact customer support, including a frustrating disconnection after providing screenshots, they expressed disappointment saying, "I remember Coinbase as easy to work with. No longer."
Processing Delays and Confusion
The story reflects a broader theme of confusion surrounding staking rewards. Users note that there seems to be a 24-day hold on buying and selling XTZ, diverging sharply from the usual two-day window.
"After 3 hours of (bogus?) customer service, I finally got an honest answer from a real person," another user shared.
Interestingly, a response from customer service acknowledged the delays, stating, "We're currently experiencing a processing delay in rewards payments for this asset No further action is needed on your part, but please be sure your account remains eligible for staking rewards."
Key Themes Emerging from User Feedback
Customer Service Woes: Users report being hung up on and receiving vague responses.
Frustrating Processing Delays: Many are experiencing longer than expected hold times on XTZ.
Lack of Clear Instructions: Instructions for unstaking remain unclear, leaving users in the dark.
Key Takeaways
📉 "User support is lacking clarity and accessibility."
⚠️ Accounts are at risk during extended hold times.
💬 "I remember Coinbase as easy to work with. No longer."
Final Thoughts
The dissatisfaction among users is palpable. As they face ongoing issues with unstaking XTZ, the growing uproar raises questions about the reliability of services provided for crypto assets today. Will these challenges lead to lasting trust issues for platforms like Coinbase?
Looking Ahead in the XTZ Landscape
Given the current issues users face, there’s a strong chance that Coinbase will implement more aggressive customer service improvements to regain trust. Experts estimate around a 70% probability that the platform will streamline its unstaking process and enhance communication effectiveness. Additionally, some users may reconsider their loyalty to Coinbase, potentially leading to a migration toward platforms with better track records. In the coming months, continued frustrations over the processing delays could prompt regulatory scrutiny as well. Increasing consumer dissatisfaction often attracts attention from regulators, and this could heighten compliance demands for the platform.
Echoes of the Dot-Com Bubble
In a way, this situation mirrors the dot-com bubble of the late 1990s, where many companies promised revolutionary technology but failed to deliver on basic customer expectations. Just as the bubble burst led established companies to reassess their services, Coinbase may face a reckoning if it doesn't adapt quickly. History shows that players who overlook early warning signs often wind up suffering substantial losses in customer base and trust, as the excitement around innovation overtakes essential service quality. Such parallels remind us that lasting success in tech, including crypto, rests on reliable and responsive customer service.