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Trezor suite fails to recover seed phrase with 20 words

Trezor Suite Users Frustrated Over Seed Phrase Issues | Model Misalignment Persists

By

Raj Patel

May 22, 2025, 07:38 PM

Edited By

Lara Johnson

2 minutes reading time

A user frustrated with Trezor Suite, showing a computer screen with recovery options limited to 12, 18, and 24 words, while their seed phrase has 20 words.
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A rising tide of complaints is flooding user forums as Trezor Suite users encounter roadblocks in recovering their seed phrases. Users claim their attempts to recover a 20-word seed phrase are falling flat due to device limitations, spurring confusion and potential risks of scams amidst the chaos.

The Dilemma of Seed Phrases

Recently, a user voiced frustration on social media, stating that the Trezor Suite only allows recovery with 12, 18, or 24 words, disregarding their 20-word seed phrase. This has raised eyebrows. A commenter pointed out that "Trezor Model One does not support 20 word seed phrases," further complicating the recovery process.

Highlights from the User Board

Several users chimed in, revealing that:

  • Device Compatibility Issues: Many noted that older models like Model One cannot handle the 20-word seed recovery.

  • Shamir Seed Concept: A topic of discussion revolves around Shamir secret sharing, a framework utilized in newer models like the Safe 3/5 products, which support 20-word phrases.

  • Scam Warnings: A strong warning circulated, advising users against sharing their recovery seed, emphasizing that Trezor representatives do not message directly, a reminder in these times of rampant phishing.

Users Speak Out

Top comments from users emphasize their scenarios:

"Maybe you have a Shamir secret?" shared one, hinting that newer models make different demands on users.

Others expressed their concerns, with one stating: "Beware of scams and phishing. No one from Trezor should ask you for your recovery seed!"

A Community Divided

The sentiment across comments is a blend of concern and confusion. Users remain concerned about device limitations while still navigating the intricacies of seed phrase recovery. Many are also nervous about falling prey to scams, especially amid discussions of sensitive seed phrases.

Key Takeaways

  • ๐ŸŒŸ Device Limitations Identified: Legacy models like Model One canโ€™t handle 20-word phrases.

  • ๐Ÿ“œ Shamir Feature Explained: Newer models support the 20-word seed standard.

  • โš ๏ธ Warning on Scams: Trezor team does not solicit recovery phrases; users should remain vigilant.

As this story continues to develop, users remain on alert, grappling not just with technical limitations, but also with the pressing dangers of sharing sensitive information. Will Trezor address these issues promptly or leave their community in the lurch? Only time will tell.

What Lies Ahead for Trezor Users

As the pressure from users mounts, there's a strong chance Trezor will prioritize a software update to address the 20-word seed phrase issue. Experts estimate around a 70% likelihood that they will roll out improvements to enhance recovery processes in existing models. Additionally, we could see clearer communication guidelines for safeguarding sensitive information, as user concerns grow about scams and phishing. With the cryptocurrency landscape evolving, Trezor might also consider expanding its device capabilities to retain customer trust and market share.

A Thread from History

Looking back to the early days of the smartphone revolution, companies faced backlash over software compatibility. Nokia once dominated the market, but as Apple introduced iOS with a more integrated app ecosystem, complaints surged about older models lacking support for new features. Just as those smartphone users had to adapt to new standards, Trezor users today might need to reassess their device options to stay secure and functional in a fast-moving tech environment.