Identity Verification Issues Spark User Frustration | Too Many Faces Trouble on Revolut
Edited By
Sarah Johnson
A growing wave of users faces challenges with identity verification on Revolut, leading to confusion and frustration. Many report the system rejecting submissions with a vague message of "too many faces,” leaving them wondering about the criteria for approval.
Users Share Their Struggles
Individuals trying to set up accounts on Revolut claim they meticulously follow all guidelines yet still encounter problems. One user commented, "I don’t understand what that means. Is it some kind of technical term?" This echoes sentiments from others who are equally perplexed about the verification process.
The problems seem to stem from the selfie verification requirement. Comments reveal a mixed bag of suggestions, including:
Lighting Matters: "Just record the videos in broad daylight, outdoor. It will usually help."
Device Quality: Some users suggest using newer phones for better camera quality.
Community Solutions: One solution among people includes temporarily using a family member's device to complete the verification.
The Selfie Struggle
The verification process is cited as especially tricky due to conditions like wearing glasses. Users reported that wearing glasses led to rejections, but removing them also presented its own challenges. As one user lamented, "If I wear my glasses, it gets rejected. If I take them off, I can’t read the instructions clearly.”
This pattern highlights the need for clearer guidelines from Revolut. The lack of clarity has left many in a frustrating loop, unable to progress for days on end.
Sentiment Analysis
The overall tone among comments is a mix of frustration and desperation. Many express a desire for a resolution while also sharing helpful advice. It showcases a community rallied by shared experiences, emphasizing the need for better support from Revolut.
Key Takeaways
🔍 Multiple users report identity verification issues citing "too many faces" prompts.
🌞 Bright, outdoor lighting appears to enhance selfie capture success rates.
🛡️ Device quality plays a role in successful verifications — newer devices recommended.
"I really did my best to follow every instruction to the letter." - User's insight
As frustrations mount, it appears Revolut must address these concerns to avoid losing potential customers who seek streamlined services.
What's Next for Revolut's Verification Problems?
With ongoing frustrations, there's a good chance Revolut will need to revamp its identity verification system soon. The increasing dissatisfaction could lead to a rise in complaints and potential regulatory scrutiny. Experts estimate that within the next six months, Revolut must implement clearer guidelines and technical fixes to fend off a loss of clientele. If unresolved, user turnover might climb by up to 20%, as people explore competitors offering less stringent verification processes.
Drawing from the Past: The Bank of the 19th Century
This situation bears a striking resemblance to banking crises in the 19th century, particularly the Panic of 1837. During that time, many individuals struggled to gain access to their funds due to vague regulations and uncommunicative banks. The lesson? Just as banks had to adapt or face collapse, Revolut faces a pivotal moment. In both cases, trust and clarity are the linchpins for long-term success.