A growing chorus of customers warns of serious issues with Curve Protect, claiming it has stranded them abroad by incorrectly marking their payments as fraudulent. This has sparked significant backlash, especially among those who depend on Curve card while traveling.
New comments illustrate a troubling pattern among travelers dependent on Curveโs services. Support frustrations abound, as customers report weak communication lines. One user expressed, "itโs shameful Curve doesnโt seem to value their customers; I support their security measures if they could back them up with adequate support."
Others echoed this, noting the difficulties with customer service: "Waiting two days for a reply that ends with โchat closedโ is rage-inducing."
Interestingly, some users mentioned that support did react after a few workdays, resolving issues for some, but many still await assistance. "Support finally reacted and fixed this, it took 2 work days," shared one user who experienced being locked out. However, this delay leaves customers questioning the reliability of Curve during critical travel moments.
People on social media and user boards continue to sound the alarm about Curve Protect while sharing cautionary tales of canceled payments and miscommunication with the company.
"Until support sorts their issues out, rely on Curve at your own risk. Itโs just not reliable for larger purchases or while traveling," remarked a traveler, underscoring growing distrust.
๐จ Increase in complaints regarding Curve Protect falsely flagging payments
๐ Customers report prolonged response times from support
โ ๏ธ A rise in recommendations for alternative payment methods during travel
As this situation continues to unfold, many wonder whether Curve will address these issues effectively or if customers will remain at risk while abroad. With ongoing complaints, one has to question: can Curve restore trust in its service?