Coinbase | Users Express Frustration Over Infinite Verification Loop
Edited By
Liam O'Sullivan
Coinbase users are facing ongoing issues with accessing their accounts due to a frustrating verification process. Reports have surfaced detailing instances of a country mismatch, leaving individuals stuck and unable to log in for extended periods.
Country Mismatch Dilemma
One user has struggled with this issue for five years. They outlined their attempt to change their account settings to reflect a non-U.S. residency by submitting proof of address, which Coinbase accepted. However, they were sent to a face match verification page that failed to work. Now, they are trapped in a cycle of entering two-factor authentication (2FA) codes sent to an outdated phone number.
"I open a claim, and Coinbase just keeps sending me ID verification links; it just goes on and on in an infinite circle. Their KYC verification process is broken!"
Comments Highlight Continued Frustrations
Commenters on user boards are weighing in, echoing the original poster's grievances. Many suggest that the company’s customer support remains inadequate, and redundancies plague the verification process.
One user, referencing their own case, remarked, "After countless emails, I finally got an email saying my country setting has been updated. But I am still unable to log in."
Another comment emphasizes a lack of clarity, stating, "If you’re experiencing an issue with your Coinbase account, please contact us directly."
Sentiment Among Users
The responses highlight a mostly negative sentiment, with people feeling ignored and frustrated by the ongoing problems. However, there is a mix of hopefulness among users who are still pursuing resolution.
Key Takeaways
◇ Users trapped in verification loops report account access issues, some lasting years.
◇ Redundant ID verification requests occur despite users submitting required documents.
◇ Many urge others to contact customer support directly for resolution assistance.
Curiously, many users are left with an unresolved question: How can Coinbase improve its cumbersome verification process? As cases grow, users await action from the exchange to address these ongoing concerns.