Coinbase’s New USB Passkey Requirement Sparks User Frustration | Money Locked Out
Edited By
David Müller
Users are grappling with unexpected changes at Coinbase, as the platform suddenly prompts account holders to use a USB passkey for login. This new requirement has left many, including some longtime users, unable to access their funds. The situation has raised eyebrows and questions about user security and experience.
User Experience Under Fire
A user attempting to log in found themselves faced with a request to plug in a USB device containing a passkey. "I don’t even remember ever using any passkey stuff," they stated. Despite knowing their password and using two-factor authentication (2FA), they faced hurdles attempting account recovery.
"If I somehow get my money out, I’m never touching this garbage platform again,” said the frustrated user, summarizing a sentiment echoed by many.
Key Reactions from the Community
Many users took to online forums to share their own issues with the new login system:
Widespread Frustration: Multiple comments reflect dissatisfaction, with various individuals reporting sudden changes to their 2FA methods—a move they claim was done without their consent.
Limited Options: Several users highlighted the obstacles in regaining access. Options like signing in via phone number are no longer available, leading to more confusion.
Concerns About Security Updates: One user noted, “What is going on? Did Coinbase change my 2FA out of nowhere?” suggesting users are feeling uninformed about behind-the-scenes actions.
Ongoing Issues and Support Recommendations
While some encouraging comments from Coinbase personnel have suggested users troubleshoot via their social media channels, the response has been mixed. One solution mentioned was the need to send a direct message with account details, adding yet another layer of difficulty for those already struggling to access their accounts.
Key Insights
💡 Frustration mounts over new security features, with many feeling blindsided.
🔒 Users emphasize ongoing difficulty accessing their accounts despite having correct passwords.
📞 Official support suggests contacting through social media channels for faster resolution.
As this story evolves, many are left wondering: Will Coinbase clarify its new security protocols, or continue to leave users in the dark? The stakes are high, especially for those with locked funds.