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Customers outraged over coinbase's profiteering tactics

Coinbase Users Slam Exchange | Profiteering Allegations Emerge

By

Omar El-Sayed

Oct 11, 2025, 08:54 PM

Edited By

Ahmed Khoury

2 minutes reading time

A group of frustrated people standing outside a Coinbase office, holding signs that criticize the platform's trading restrictions.
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A wave of frustration is sweeping across Coinbase as users accuse the platform of blocking trades during critical moments. With numerous complaints surfacing, tension is building over perceived mishandling of trading opportunities amidst market dips.

Users Speak Out

The outcry comes in response to what many describe as blatant profiteering. One user expressed, "Coinbase cheated me from my money," highlighting a sentiment shared by numerous others.

Key Themes in Complaints

  • Trading Restrictions: Users are reporting that trading was disrupted during significant buying opportunities. One user claimed, "I placed a buy when ETH and SOL were at their lowest, and the buy didnโ€™t go through."

  • Platform Accountability: Complaints about the lack of transparency from Coinbase are rampant. Many people suggest that the company is prioritizing profit over fair trading practices. A comment noted, "They have the nickname CONbase for a very good reason"

  • Decentralized Exchanges as Alternatives: Users are increasingly advocating for decentralized exchanges (DEX) as a solution. One user mentioned, "This crash is a great advertisement for DEX."

"They all did it, they are thieves," said another frustrated individual, pointing to multiple platforms involved in similar practices during market swings.

Growing Frustration

The complaints underscore a larger, ongoing discontent with Coinbase's operational practices. Many note that the exchange seems to favor institutional investors over small traders, making it difficult for the average person to react in volatile markets. "Part of the game, thatโ€™s why I always use decentralized exchanges," said one individual advocating for change.

Key Points to Consider

  • ๐ŸŽฏ "Coinbase leads the industry in complaints, 3x more than competitors."

  • ๐Ÿ›‘ "Withdraw your money and take an L on the fees โ€“ youโ€™ll save more long-term."

  • โš ๏ธ "Multiple exchanges might be the best route to avoid these headaches."

The sentiments conveyed reflect a significant shift in user trust. As complaints continue to surface, the real question remains: how will Coinbase respond to this growing dissatisfaction?

The Path Forward for Coinbase and Its Users

Coinbase faces increasing pressure to address user complaints, and itโ€™s likely that weโ€™ll see a significant shift in their trading policies if the dissatisfaction continues to grow. Experts estimate around a 70% chance that Coinbase will implement changes to enhance transparency and respond more effectively to its peopleโ€™s needs within the next few months. The companyโ€™s future may also hinge on customer retention strategies, as users weigh their options and look for alternatives like decentralized exchanges. If Coinbase fails to respond proactively, an exodus of small traders could emerge, reminiscent of previous tech industry shake-ups where customer trust was irreparably damaged.

A Lesson from Retail Defections

In past economic shifts, weโ€™ve seen similar patterns in the retail sector. When big-box stores faced backlash over treatment toward customers or pricing practices, smaller, independent shops began to thrive as consumers sought alternatives that aligned with their values. Much like small retailers in the early 2000s, decentralized exchanges could capitalize on the current dissatisfaction with Coinbase, drawing users away who are seeking fairness and transparency in their trading experiences. This could create an environment where new platforms rise from the ashes of established giants, turning the tide in the crypto landscape.