Edited By
Jasmine Wong

A growing number of people are expressing frustration after a BTC to USDT swap via Ellipal wallet using Changelly led to stuck funds. Complaints point to long-held transactions and allegations of poor service practices.
Users on various forums have been vocal about their negative experiences with Changelly, describing it as a service that manipulates its customers. Some claim that after smaller swaps go through smoothly, larger trades face suspicious holds often cited as compliance issues under the guise of KYC and AML regulations.
One user stated, "Changelly has been robbing customers using the fake kyc/aml excuse for years." Such allegations raise serious questions about the integrity of centralized swap services.
With mounting frustration, users are suggesting alternatives. Notably, decentralized exchanges (DEX) like Thorswap have emerged as a recommendation. Users have praised Thorswap for offering BTC and USDT pairs without the complications present in centralized platforms. As one comment noted, "Thorswap is a DEX. So much better than any centralized swap like Changelly."
The recurring issues may push users to reevaluate their options in the crypto space. A commenter highlighted the potential for justice through the Fraud Prevention Team, sharing a positive experience after reaching out for help: "With them it will be solved immediately everything is for free."
Users seem overwhelmingly negative toward Changelly but express optimism for decentralized alternatives. The contrast in sentiment between centralized and DEX options is becoming clearer.
โ ๏ธ Many allege Changelly holds funds unjustly under KYC/AML pretenses.
๐ Thorswap emerges as a favored alternative for BTC and USDT swaps.
๐ค Transparency in support services can lead to positive outcomes, as noted by some individuals.
As the situation unfolds, users remain vigilant, prepared for both the best and the worst outcomes in decentralized crypto transactions.
Thereโs a significant possibility that users will migrate toward decentralized exchanges like Thorswap in the coming months as more traders seek to avoid the issues experienced with Changelly. Experts estimate around 60% of users may switch to DEX platforms, particularly if this trend continues. The discontent surrounding centralized services is likely to prompt stricter scrutiny and demand for transparency, potentially leading to enhanced regulations within the industry. As users share their experiences, the tide may shift, encouraging innovation and improved practices in the crypto trading ecosystem.
An intriguing parallel can be drawn from the dot-com bubble of the late 1990s. Just as investors flocked to shaky internet companies, often disregarding warning signs, crypto traders may find themselves in a similar predicament today. Many centralized platforms are fast becoming the 'pets.com' of the crypto worldโonce centralized businesses are now increasingly feeling the weight of their own practices. As companies like Thorswap emerge, they could redefine the landscape much like e-commerce giants did after the market corrected itself, driving a more vigilant, informed, and empowered trading community.