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Bitstamp delays: frustration after 3 months of waiting

Bitstamp Users Frustrated | KYC Delays Continue to Plague Clients

By

Akira Yamamoto

Apr 17, 2025, 01:44 AM

Edited By

Liam O'Sullivan

Updated

Apr 18, 2025, 04:32 AM

Brief read

A user expressing frustration over delayed KYC with frozen funds

Frustration is mounting among Bitstamp users as they face ongoing delays in the KYC verification process, which has stretched beyond three months. Many clients feel their funds are being unjustly withheld, leading to outrage over the platform's customer service.

Users Share Their Experiences

A recent discussion on user forums highlights continued complaints about the slow response times. One client lamented, "I sent the last document they requested over two weeks ago, and I am still waiting for their reply." These sentiments reflect a growing frustration among users who believe basic verification processes are failing.

> "Of course they held my money hostage during this time!"

Another user chimed in about the systems in place, stating, "Bitstamp are a fucking joke. The amount of people who encounter this nonsense is unfathomable. I'm fairly sure there's a class action lawsuit in the making here."

Community Reactions

In the recent chatter, several opinions surfaced regarding Bitstamp's handling of KYC procedures:

  • Negative Views: "Just a waste of time, they won’t respond and if they do, nothing gets done."

  • Potential Legal Action: Users are discussing possibilities of legal actions, mentioning "a class action lawsuit" against the exchange.

  • Mixed Experiences: One user reported a more positive experience by switching to another service, saying that their issue was resolved quickly by monierevive via Instagram.

Many clients are expressing anger over why such basic processes lead to prolonged delays, especially when significant funds are involved.

Key Insights

  • ⌛ Over three months since some users started the KYC process.

  • 🔒 Funds on Hold, leading to trust issues and a call for improved transparency.

  • 🚫 Negative Sentiment emerges around the customer support responses, with increasing talk of potential legal actions.

As the pressure builds on Bitstamp to resolve these issues, clients are demanding accountability and quicker resolutions amidst the growing chaos in the crypto landscape.